Privacy Policy
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Welcome to Support Center - Axencia
At Axencia, we are deeply committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with our website and services. We believe in transparency and want you to fully understand how we handle your information.
Information We Collect
We may collect the following types of information when you use our services:
1. Personal Information:
Your name, email address, phone number, company name, and job title — provided when you contact us, sign up for our services, or engage with our support team.
2. Account Information:
Details related to your Axencia account, including username, password, subscription details, and billing or payment information.
3. Usage Data:
Information about how you use our website and services, such as visited pages, accessed features, IP address, browser type, device details, and activity logs.
4. Communication Data:
Records of communications between you and Axencia, including emails, live chat, and support tickets.
How We Use Your Information
We use the information we collect for purposes such as:
Providing and Managing Services: To deliver our software, digital marketing, and creative solutions efficiently.
Customer Support: To resolve technical issues, respond to queries, and provide timely assistance.
Communication: To send service updates, account information, and — with your consent — marketing offers or product updates.
Improvement & Analytics: To enhance our products, services, and user experience through usage analysis.
Personalization: To recommend services and content tailored to your needs.
Security & Compliance: To prevent unauthorized access, detect fraudulent activity, and comply with applicable laws and regulations.
How We Share Your Information
We may share your information only in the following situations:
Service Providers: With trusted partners that assist with hosting, payment processing, analytics, and customer support — all bound by confidentiality obligations.
Business Transfers: If Axencia undergoes a merger, acquisition, or asset transfer, your information may be part of the transferred assets.
Legal Obligations: When required by law, regulation, or legal process to protect our rights or prevent harm.
With Your Consent: In cases where you explicitly authorize us to share your data.
Your Rights
You have the right to:
Request access to your personal information.
Ask for corrections to inaccurate data.
Request deletion of your personal data (subject to legal or operational exceptions).
Object to certain processing activities, including marketing.
Request a copy of your data in a portable format.
To exercise these rights, please contact us at support@axencia.co.
Data Security
We apply advanced security measures — including encryption, firewalls, and access controls — to safeguard your data against unauthorized access or disclosure. While we maintain rigorous standards, no online system can be 100% secure, and we encourage users to take appropriate precautions as well.
Data Retention
Your personal information is retained only as long as necessary to deliver services, meet legal requirements, or resolve disputes. Once data is no longer required, it is securely deleted oranonymized.
International Data Transfers
Your data may be processed in countries outside your country of residence, where data protection standards may differ. Axencia ensures appropriate safeguards are in place to maintain consistent protection of your information wherever it is processed.
Refunds and Service Satisfaction
Axencia takes every measure to ensure the quality and accuracy of our services. Once a project, campaign, or service has been delivered as per the agreed scope, payments are considered final and non-refundable.
If a client chooses to discontinue or expresses dissatisfaction, that decision will be respected — however, refunds or chargebacks are not applicable once the service is rendered or initiated.
Our team remains available to address concerns and provide reasonable adjustments within the service agreement.
Children’s Privacy
Our services are not directed toward individuals under the age of 16. We do not knowingly collect data from children. If you believe a child’s information has been submitted, please contact us at support@axencia.co, and we will promptly remove it.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect new practices or legal changes. Any updates will be posted on this page, with the “Last Updated” date revised accordingly. Please review this policy periodically to stay informed.
Contact Us
For questions, privacy requests, or data concerns, please contact:
Axencia Support Team
📧 Email: support@axencia.co
🌐 Website: https://axencia.co
Proven Results For Clients
Solving key challenges for businesses
With Axencia’s email marketing services, we achieved an outstanding return on investment. Their expertise in creating targeted and engaging campaigns helped us grow our global subscriber base and generate a 90% ROI in just six months!
Axencia’s creativity in email design and content is unmatched. They built captivating newsletters and promotional emails that drove engagement across our international markets. The results were amazing: increased traffic, more leads, and happy customers!
The team at Axencia helped us turn email into our top-performing sales channel. By creating targeted, high-converting campaigns for our diverse customer base, we experienced a 40% boost in revenue within three months. They truly understand how to engage a worldwide audience!
Axencia helped us create highly personalized email campaigns that resonated with customers worldwide. Their approach led to a 90% increase in customer retention and glowing feedback from our audience. They know how to make every email count!
