01 Overview
Axencia.co (“Axencia,” “we,” “us”) provides digital products, AI-powered marketing, enterprise software, and CyberShield security services. This Privacy Policy explains what personal information we collect, why we collect it, and the choices you have.
By using our websites, CRM tools, SaaS platforms, or related services, you acknowledge the practices described here. For contractual terms governing service use, see our Terms of Service.
02 Information we collect
We collect information in three primary ways:
- Information you provide — name, email, company, phone, billing details, support messages, and account credentials when you register, request a quote, or contact us.
- Automatic technical data — IP address, browser type, device identifiers, pages viewed, referral URLs, and approximate location derived from IP for security and analytics.
- Service usage data — logs, feature interactions, and performance metrics needed to operate, secure, and improve Axencia platforms including CyberShield and OMA.
03 How we use your information
We use collected information to:
- Deliver, maintain, and personalize our products and services
- Process transactions, authenticate users, and prevent fraud or abuse
- Respond to inquiries, provide customer support, and send service updates
- Analyze usage trends to improve performance, security, and user experience
- Comply with legal obligations and enforce our agreements
We do not sell your personal information. Marketing communications are sent only where permitted by law and can be opted out at any time.
04 Cookies & analytics
We use cookies and similar technologies to keep you signed in, remember preferences, measure site performance, and protect against automated abuse. You can control cookies through your browser settings; disabling certain cookies may limit functionality.
We may use privacy-conscious analytics to understand aggregate traffic patterns. Where required, we obtain consent before placing non-essential cookies.
05 Data sharing
We share information only when necessary:
- Service providers — trusted vendors who assist with hosting, payments (e.g. Stripe), email delivery, and security monitoring, bound by confidentiality obligations.
- Legal requirements — when required by law, court order, or to protect the rights, safety, and integrity of Axencia and our users.
- Business transfers — in connection with a merger, acquisition, or asset sale, with notice where legally required.
06 Retention & security
We retain personal information only as long as needed for the purposes described in this policy, to meet legal obligations, or to resolve disputes. When data is no longer required, we securely delete or anonymize it.
Axencia implements industry-standard safeguards including encryption in transit and at rest, access controls, audit logging, and continuous monitoring aligned with SOC 2 and ISO 27001 practices. No method of transmission over the internet is 100% secure; we continuously work to protect your data.
07 Your rights
Depending on your location, you may have the right to access, correct, delete, or export your personal information, restrict or object to certain processing, and withdraw consent where processing is consent-based.
EU/EEA and UK residents may lodge a complaint with their local data protection authority. California residents may have additional rights under applicable privacy laws. To exercise your rights, contact us using the details below.
08 Contact & updates
We may update this Privacy Policy periodically. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
Questions about privacy or data protection? Reach our team via the contact page or email privacy@axencia.co.
Need help with your data?
Our team responds to privacy requests within standard regulatory timeframes.